Welcome to olyentha (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at the hotel.
1. Information We Collect
We may collect the following types of personal and non-personal information:
a. Personal Information
- Full name
- Email address
- Phone number
- Booking and reservation details
- Government-issued ID (if required by local regulations)
- Payment information (processed securely via third-party gateways)
b. Non-Personal Information
- IP address
- Browser type
- Device type
- Pages visited and duration
- Cookies and usage data
2. How We Use Your Information
We may use the collected information for purposes such as:
- Managing reservations and guest services
- Improving our website and services
- Sending booking confirmations and updates
- Responding to inquiries or customer support
- Personalizing the user experience
- Complying with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Hotel staff and management
- Third-party service providers (e.g., booking engines, payment gateways)
- Legal authorities when required by law
- Affiliated businesses under common ownership
4. Cookies and Tracking Technologies
We use cookies to:
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You can manage or disable cookies through your browser settings.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information. While no system is 100% secure, we take all reasonable steps to safeguard your data.
6. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies separately.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
8. Your Rights
Depending on your location, you may have rights such as:
- Access to your data
- Correction of inaccurate data
- Request deletion
- Object to certain uses of your data
Please contact us to exercise your rights.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with the new effective date.